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ISO 9001:2008 Requirements Guide
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This is a fundamental interpretation of the ISO 9001:2008 Standard, which is designed to introduce you to the Quality Management System and provide background on some of the processes and terminology.
Eight quality management principles (Clause .02) have been identified that can be used by top management in order to lead the organization towards improved performance.
- Customer focus
- Leadership
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships
